FAQ

Do I need a license to play music in my shop or business premise?

If you play music in your shop or business premises you will most probably be required by law to have TheMusicLicence from PPL PRS. The payments received from business owners for TheMusicLicence then get passed on to composers, lyricists, recording artists, musicians, music publishers and record companies. Example:  If you play music to customers on a shop floor (100 sqm or less), your combined yearly music licence for a retail shop could cost around £307 (excluding VAT). A 50% surcharge may be applied if music has been played before being correctly licensed.

Higher rates apply for larger premises.

Can I use web based streaming services like Spotify, iTunes Radio, Napster, etc to play music in my business premises?

No, the Terms & Conditions that you agree to when registering for an account clearly states that these services are for personal, non-commercial use only:

Spotify

As specified in our Terms & Conditions, Spotify Free and Premium accounts are for personal, non-commercial use only.

iTunes

USAGE RULES

(i) You shall be authorised to use iTunes Products only for personal, noncommercial use. For details of your rights and restrictions on your rights to use the iTunes Products, see:

http://www.prsformusic.com

http://www.warnerchappell.com/wcmuk/pedl.jsp

http://www.sacem.fr

http://www.sdrm.fr

http://www.sesam.org

Napster

“The Services provided through the Application may be used for your personal, non-commercial use only. You agree not to (i) reproduce, record, retransmit, redistribute, disseminate, sell, rent, lend, broadcast, make available, communicate to the public, publicly perform…”

What happens if I need help?

We aim to make things as easy as possible and give you help when you need it. Existing customers can contact our Customer Care team on 0844 567 7001. Lines are open 9am – 7pm, Monday to Friday.

Does an engineer need to visit?

No, the service is plug and play.

Can I use my fax or existing PDQ net connection?

You can use any net connection except for the PDQ which is secure.

Do I need an internet connection?

Yes, min. 1Mb

What is a streaming service?

It is a digital music service received by a media player at your venue.