Frequently Asked Questions

What is a streaming service?

It is a digital music service received by a media player at your venue.

Do I need an internet connection?

Yes, min. 1Mb

Can I use my fax or existing PDQ net connection?

You can use any net connection except for the PDQ which is secure.

Does an engineer need to visit?

No, the service is plug and play.

What happens if I need help?

We aim to make things as easy as possible and give you help when you need it. Existing customers can contact our Customer Care team on 0844 567 7001.

Lines are open 9am - 7pm, Monday to Friday.

How do I have to set it up?

Download our Set Up guide. If you do not have a PDF reader, download Acrobat Reader here.